Refund Policy

In short: Not happy within 30 days after launch? We refund your first month. If we launch late through our own fault, your first month is free. Billing mistakes are always refunded. Cancel any time and you won't be charged again. Email [email protected].

1. 30-day money-back guarantee

If you are not happy with your website for any reason within 30 days after it launches, email us and we will refund your first month's plan fee. No awkward questions. We will then close your plan, take the site offline and help you move your domain and content.

• Monthly plans: we refund your first monthly payment.
• Yearly plans: we refund your full yearly payment and close the plan.
• The request must reach us within 30 days of your launch date. Launch is the day your new website goes live on your domain.

2. 7-day launch guarantee

Once we have your content, we launch within 7 business days. If we miss that through our own fault, your first month is free: we refund it or credit it to your account, whichever you prefer. Delays caused by missing content, changes you request mid-build or third parties (such as your domain registrar) do not count.

3. Setup fees

• If you cancel before we start customising your website, your setup fee is refunded in full.
• Once work has started, the setup fee covers work already done and is not refundable.

4. Billing mistakes

If we charge you twice, charge the wrong amount or charge you after you have cancelled, we refund the difference in full. Please tell us within 60 days of the charge.

5. What is not refundable

Outside the guarantees above, we do not refund:

• Monthly or yearly plan periods that have already started, after the 30-day money-back window.
• Setup fees once work has started.
• Domain registration and renewal fees paid to a registrar.
• Third-party costs passed through to you, such as paid plugins, premium stock images, or SMS and phone usage in your CRM.
• Extra work quoted and completed outside your plan.

6. Cancelling your plan

Plans are month-to-month with no minimum term. Email [email protected] any time before your next billing date. Your site stays live until the end of the period you have paid for, and you will not be charged again. On request we provide an export of your content and CRM contacts within 14 days, and help you transfer your domain.

7. How to request a refund

1. Email [email protected] with the subject "Refund request".
2. Include your business name, the email address on your account and, if you have it, the invoice number.
3. We reply within 2 business days. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

8. Chargebacks

If something is wrong with a charge, please contact us first. We can usually fix it faster than a bank dispute. If a chargeback is filed, we may pause the service while it is resolved.

9. Your rights under consumer law

This policy does not limit rights you have under consumer protection law that cannot be excluded, including the Australian Consumer Law and applicable US state laws.

10. Contact

Questions about refunds? Email [email protected].